IS&T's Distributed IT Resources (DITR) team offers specialized desktop preventative maintenance services to administrative members of departments that have little or no IT support: The AdminIT Program.
Benefits and key features
- Increased reliability and stability of administrative computing through standardization, timely hardware and software upgrades, and efficient end-user support.
- Improved computing support for Administrative users and those working in DLCs that rely on enterprise-wide applications.
- Improved communication between the department and IS&T on topics such as hardware, software, training, and support processes.
- A thorough evaluation of the user's computing environment, including an inventory of their PC, monitor, and printers.
- Complete evaluation of the operating system and applications.
- Upgrade of the hardware and software (as needed, based on the evaluation).
- Takes approximately two hours per machine.
Preventative maintenance visits:
- Conducted annually.
- Ensure that a computer's hardware, software and virus protection are up to date.
- Ensure that a sound backup strategy for the computer is in place.
All Windows systems in the program are encouraged to join the win.mit.edu domain. Once in the domain, software upgrades can be pushed in a more timely manner.
Participation is limited to the Administrative community. Faculty, research staff, developers, temporary appointments, and student vouchers are not eligible.
The Administrative community is defined as personnel whose job is primarily administrative according to their job description.