Apple announces battery recall for an older generation of MacBook Pro Laptops
July 11, 2019
Robyn Fizz
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Image: Apple

Apple has determined that, in a limited number of older 15-inch Retina MacBook Pros, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017; product eligibility is determined by the product serial number. Apple will replace affected batteries free of charge.

To learn more, see the 15-inch MacBook Pro Battery Recall Program page in the Knowledge Base or on the Apple Support website.

Please note the following:

  • Apple recommends that you back up your MacBook Pro before taking it to a service facility. MIT community members can download and use CrashPlan or can back up using Apple’s Time Machine.
  • If your MacBook Pro is affected by this recall, you can drop it off at an Apple retail store or at the IS&T Service Desk in E17: it will then be shipped to a central Apple repair facility. You can also contact Apple Support to arrange for mail-in service. 
  • It may take up to two weeks for the repair to be completed.  

If you have questions about this recall, contact the IS&T Service Desk.

1 Comment

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bbrids@mit.edu | Sep 3, 2019 | 7:15 PM

Per Apple Aug 30 : Apple is requiring all of the battery recall repairs to be mailed into an Apple repair facility and will not be allowing Apple Authorized Service Providers to perform the repair in-house. The Apple quoted 1-2 week turnaround time should be relayed to the client to set expectations.

Due to the hazardous nature of the battery recall coupled with FAA regulations, all mailed-in laptops will be shipped via ground methods which contributes to the longer-than-average turnaround time.