Usability refers to how well users can learn and use a product to achieve their goals and how satisfied they are with that process.
IS&T's Usability Team researches and evaluates internal and external MIT websites and applications using a variety of usability and user experience methods based on specific client needs and requirements.
Benefits and key features
- Internal consultants to the entire MIT community
- Free of charge
- Experienced usability practitioners with a wide range of experience in both academics and the web and software industry
- Integrated with the services of the Accessibility Team to help make products usable to the widest possible customer population
- The Usability Lab is located in Building E19 and is used for a variety of evaluations, including usability testing and observation
- Building an awareness and understanding of the concepts of usability and user experience principles across the institute.
- Assisting product development groups in applying these principles to their work.
- Providing usability consulting services to clients across the institute and within IS&T.
Primary services and methods:
- Affinity Diagrams
- Card Sorts
- Diary Studies
- Expert Reviews
- Usability Testing
- User Interviews
- User Observations
Projects must be MIT-based; we do not work with outside clients.
Contact us as early in the project timeline as possible to determine the appropriate usability methods for your needs.