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Usability refers to how well users can learn and use a product to achieve their goals and how satisfied they are with that process.

IS&T's Usability Team researches and evaluates internal and external MIT websites and applications using a variety of usability and user experience methods based on specific client needs and requirements.

Available To 
Students, Faculty, Staff, Affiliates

Benefits and key features

  • Internal consultants to the entire MIT community
  • Free of charge
  • Experienced usability practitioners with a wide range of experience in both academics and the web and software industry
  • Integrated with the services of the Accessibility Team to help make products usable to the widest possible customer population
  • The Usability Lab is located in Building E19 and is used for a variety of evaluations, including usability testing and observation

Primary goals:

  • Building an awareness and understanding of the concepts of usability and user experience principles across the institute.
  • Assisting product development groups in applying these principles to their work.
  • Providing usability consulting services to clients across the institute and within IS&T.

Primary services and methods:

  • Affinity Diagrams
  • Card Sorts
  • Diary Studies
  • Expert Reviews
  • Surveys
  • Usability Testing
  • User Interviews
  • User Observations


Projects must be MIT-based; we do not work with outside clients.

Getting started

Contact us as early in the project timeline as possible to determine the appropriate usability methods for your needs.