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Overview
Software and Services
Support Resources

Overview

IS&T is pleased to announce that Microsoft Exchange will be available as an integrated communication service commencing October 2009. This optional service better meets a segment of our Community's growing demand for a more tightly integrated email and calendaring experience, a contemporary Webmail solution, and better integration for emerging technologies including mobile devices.

Some benefits include:

• Integrated email and calendaring
• Increased integration and support for mobile devices (Blackberry and iPhone)
• A robust, web-based email service, Outlook Web Access (OWA)
• Native operating system support and integration for both Microsoft Windows users and Macintosh users with Apple's upcoming release of Snow Leopard
• Self-service ability to recover inadvertently deleted email

To request a departmental migration to Exchange, contact ist-exchange-deployment@mit.edu.

Software and Services

IS&T recommends the following email and calendaring programs:

Your System	IS&T Supported Email Options
Windows	Desktop: Outlook 2007 Web: Outlook Web Access (premium)
Macintosh	Desktop: Entourage EWS or Apple Mail pending Apple's release and IS&T support of Mac OS X 10.6 (Fall 2009) Web: Outlook Web Access (light)
Linux	Desktop: Evolution 2.12 email only, no integrated calendar Web: Outlook Web Access (light)
Athena	Web: Outlook Web Access (light)
Mobile Devices	Apple iPhone Blackberry Windows Mobile

For a comparison between calendaring in OWA and MIT TechTime™, see OWA Calendaring vs. MIT TechTime™. For information on the differences between OWA Light and Premium, see: Q: What features in OWA Premium are not available with OWA Light?

IS&T strongly recommends Outlook 2007 over Outlook 2003 due to limited functionality in Outlook 2003. For more information, see Q: What features are in Outlook 2007 that are not available with Outlook 2003?

Exchange Support Resources

Resource	Support Offered	Contact
IS&T Service Desk	General help for using email services at MIT.	computing-help@mit.edu
Exchange Calendaring Help Wizard	Self-help for setting up and using Exchange calendaring.
Mobile Help	Help for mobile device questions and issues.	mobile-help@mit.edu
Departmental Services	Assistance for groups and users with Service Level Agreements.	dept-services@mit.edu
Accounts	Account creation, mailing lists, email forwarding.	accounts@mit.edu
Training	Training classes	istrain-reg@mit.edu
Stock Answers	Frequently asked questions and answers.

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