Linux Support Statement

 

 

On this page:
Athena Linux
Stand-Alone Red Hat
SuSE Linux
Other Linux
Red Hat Enterprise Linux Life Cycle

Information Services and Technology recognizes the demand for support from the growing Linux community at MIT. Over time, support has evolved from informal user groups, to formal support for Athena Linux, and now includes Red Hat Enterprise Linux.

The current IS&T supported options for Linux at MIT are listed below.

Athena Linux

Information Services and Technology recommends and fully supports Athena Linux 9.4 which is based on Red Hat Enterprise Linux 4. This support includes supported applications, the operating system, installation, automatic update (including security hot-fixes), central account administration, and an extensive suite of documentation for users and administrators.

Stand-Alone Red Hat

For users who need more flexibility than Athena Linux provides, Information Services and Technology fully supports stand-alone Red Hat Enterprise Linux. Operating system, install, and related issues are handled through the Service Desk. Application support for fully supported applications is provided by the Service Desk. Additional application support is provided by the Athena Consultants for all applications supported under Athena Linux. Consultants will make a best effort, but may not be able to assist with operating system specific application issues.

Update support through MIT-licensed access to the Red Hat network is now fully supported. Security updating through Red Hat Network is strongly recommended.

SuSE Linux

As an experimental pilot project, IS&T offered an MIT-tailored IBM/ Lenovo T60p laptop dual-boot Windows XP / SuSE configuration through GovConnection to evaluate functionality and gauge interest. Although the configuration was highly functional, it did not prove popular. With the discontinuation of the particular IBM/Lenovo configuration, that pilot has ended. IS&T will continue to explore options for support of Linux on laptops.

Other Linux

So many versions of Linux exist that full support for all of them is not feasible. Recognizing the inherent similarities amongst versions of Linux, IS&T provides application level support via the Athena Consultants for all applications supported under Athena Linux. Consultants will make a best effort, but may not be able to assist with operating system specific application issues.

Red Hat Enterprise Linux Life Cycle

IS&T recommends and fully supports Red Hat Enterprise 5. Red Hat has recently extended the life cycle of Red Hat Enterprise 4. Originally Red Hat was going to discontinue offering new functionality, new device drivers, or updated media for Red Hat Enterprise 4 on May 15, 2008. This change is now scheduled to occur no earlier than Q4 of calendar year 2009. IS&T fully supports Red Hat Enterprise 4, but recommends Red Hat Enterprise 5 for new deployments because of its greater functionality, robustness and performance compared to Red Hat Enterprise 4.

For full details see Red Hat's web page: Red Hat Enterprise Linux Errata Support Policy.

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IS&T Service Desk

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Walk-In (N42) 9:15am - 5pm

Web: IS&T Service Desk
Email: computing-help@mit.edu
Phone: 617.253.1101