Telephone Repair Help Desk Team
On this page:
Hours and Contact Information
Helpful Links
Hours and Contact Information
- Telephone repair: x3-HELP (617.253.4357)
- Email: 3help@mit.edu
- Hours: Monday through Friday 8:00 AM until 5:00 PM
In case of emergency or for problems occurring during off-hours or holidays: Call the Telephone Repair Help Line for instructions: x3-HELP (617.253.4357)
The Telephone Repair Help Desk assists with repair of:
- Telephones
- equipment -- analog and digital (ISDN)
- features, using
- lines
- Wire and cable
- Circuits -- Card readers, vending machines, cash registers
- Jacks
- Wire and cable
Have the following information ready before contacting the Help Desk:
- Detailed description of the problem
- Model number of telephone
- Primary number of the defective phone or line
- Exact location of the defective phone or line
- Contact number or email where you can be reached (or can receive a message)
Helpful Links
- Frequent Telephone Repair Reports and Fixes
- Telephone Features Guide -- call waiting, call forwarding, conference calls
- Stock answers
- Telecommunications at MIT
Telephone Support Resources
Telephone Support and Repairs
(Traditional and MITvoip phones)
Email: telephone-help@mit.edu
Phone: 617.253.4357
Traditional Phone Moves/Changes
(For use by AOs/DLC administrators)
Email: telephone-help@mit.edu
Phone: 617.253.3670
