Personal SIP Accounts

On this page:
Overview
Experimental Service
Getting Help
Emergency Calls

Overview

You can use a Personal SIP Account to connect internet-based devices such as laptops, SIP video phones, and WiFi and other mobile phones using your MIT identity (username@mit.edu). This allows you to extend the use of your MIT identity beyond email and Jabber to include real-time voice and video communications. Your Personal SIP Account comes with a phone number alias, so you can be reached by traditional dialing.

Even if you do not wish to connect internet-based devices to your MIT Personal SIP account, you may use the account management web page to control how Internet calls to your MIT identity are routed. Today you may choose to route calls to you to another SIP service or a traditional MIT phone, or just have a voice mail message delivered to you via email. Calls to users who have not activated their Personal SIP Accounts will usually be routed to their published MIT phone number.

Experimental Service

This is an experimental IS&T service with limited support and is intended for users who are comfortable in a "do-it-yourself" environment. It does not include a telephone: You must provide your own device. A Personal SIP Account is not recommended as a replacement for other telephony services.

Getting Help

Start looking for answers in the online documentation and the SIP Users Wiki:

The Help Desk can only assist you with activating your account and using the account management page. For other issues, including configuring SIP devices and writing SIP applications, go to the SIP Users Wiki. The wiki contains additional information shared by other SIP users at MIT and provides a place for you to ask questions and offer your assistance.

Emergency Calls

Although you can make 100 and 911 calls from your Personal SIP Account, the dispatcher will not automatically know your location. If possible, use a traditional wired phone in an emergency.

Telephone Support Resources

Telephone Support and Repairs
(Traditional and MITvoip phones)
Email: telephone-help@mit.edu
Phone: 617.253.4357

Traditional Phone Moves/Changes
(For use by AOs/DLC administrators)
Email: telephone-help@mit.edu
Phone: 617.253.3670

On-site Instruction from Client Support Representatives

Telephone Operator Services