Telephone Support Services: Site Map

Dialing
	Dialing Instructions MIT Business Telephone Dialing Instructions Student Dialing Instructions [ Adobe Reader required] Directory Assistance Auto-attended switchboard: NameConnector Service Calling Departments at MIT Conference Calls: Operator-assisted Conference Calls: 3-way Conferences Direct-dial Tie Lines Online Directory Operator Assistance MIT Telephone Numbers and Exchanges
Features
	Analog (Student) Telephone Features MIT Digital (ISDN) Telephone Features Digital (ISDN) Telephone User Guide Call Forwarding Putting Calls on Hold Speed Dialing Transferring Calls Display Codes Conference Calls: Operator-assisted Conference Calls: 3-way Conferences Dialing Instructions: MIT Digital (ISDN) Dialing Instructions: Student Analog [ Adobe Reader required] Telephone Classes of Service Video Conferencing
Voice Mail
	Activating Voice Mail/Setup Initializing Your Mailbox Forwarding Calls to Voice Mail Help/Repair Repair: Business Voice Mail Repair: Student Voice Mail Voice Mail User Guide Voice Mail Stock Answers Rates Rates and Pricing Billing Contacts
Help
	Telephones Telephone Support Contacts Telephone Repair and Assistance Digital (ISDN) Telephone User Guide Telephone Stock Answers Solutions to Frequent Repair Reports Telephone Harassment Issues Telephone services status: 3DOWN Training Onsite Telephone Instruction IS&T Computer Training Voice Mail Voice Mail Installation and Repair Voice Mail User Guide Voice Mail Stock Answers Student Voice Mail

Maintenance
	Telephones New Installations, Changes to Existing Service Telephone Repair and Assistance Student Telephones Circuits Jacks Cellular Telephones Pagers Voice Mail MIT Business Voice Mail Student Voice Mail
Equipment
	Explanation of Services Offered Telephone and Accessory Pricing TDD/TTY Equipment Ordering and Repairing Digital (ISDN) Telephones: Order \| Repair Student Telephones: Order and Repair Cellular Telephones: Order and Repair Analog Line for Fax or Modem: contact your AO or CSR Pagers: Order and Repair Handsets, Headsets: Order \| Repair Shoulder Rests: Order and Repair Telephone Cords: Order \| Repair Calling Cards
Pricing
	One-time Charges Telephone Installations and Moves Equipment and Accessories Jacks, Circuits, Fax/Modem Lines Recurring Charges Calling Rates: MIT Business Telephones Monthly Rates: MIT Business Telephones Long Distance Rates and Plans: Students International Calling Rates: Business International Calling Rates: Student Calling Cards Cellular Telephones Cellular Telephone Rental Rates Pager Rental Rates Optional Telephone Features and Charges Call Waiting Billing Information Business Telephones Student Telephones
Students
	Telephone Information Dorm Telephones Student Telephone Features Student Dialing Instructions [ Adobe Reader required] Telephone Options Student Voice Mail Call Waiting Charges Student Long Distance: Campuslink International Calling Rates Billing Questions/Problems

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Telephone Support Resources

Telephone Support and Repairs
(Traditional and MITvoip phones)
Email: telephone-help@mit.edu
Phone: 617.253.4357

Traditional Phone Moves/Changes
(For use by AOs/DLC administrators)
Email: telephone-help@mit.edu
Phone: 617.253.3670

On-site Instruction from Client Support Representatives

Telephone Operator Services