Telephone Support Services: Students
On this page:
Overview
Analog Dorm Telephone Information
Rates
Repair and Help
Overview
MIT residence halls offer a variety of telephone service options, determined by the network capabilities of each building. The options include analog telephone service, cell phones, Voice over IP (VoIP), and MIT personal SIP accounts.
For the Fall 2008 semester, analog telephones are provided in each dorm room with the exception of Green Hall (W5), Burton-Conner (W51), MacGregor (W61), and "New" Ashdown (NW35), where Voice over IP (VoIP) and MIT personal SIP accounts are available.
Analog Dorm Telephone Information
- Telephone Information for Students
- Student Telephone Features
- Student Dialing Instructions [ Adobe Reader required]
- Cellular LD: International Wireless Long Distance Service
- Discount cell-phone services for students from Sprint/Nextel and Verizon Wireless (MIT's preferred cell-phone vendors), AT&T (formerly Cingular), and T-Mobile.
Rates
- Long distance:
- Campuslink: student long distance service provider
- Plans and Rates
- International Calling Rates [ Certificates required]
- Billing questions/problems: Campuslink
Repair and Help
- Telephones: Students should notify their designated house manager with any requests for installation or repair to dorm telephones.
- Voice mail: Student voice mail repair is handled through MIT. Report problems to:
Telephone & Voice Mail Installation and Changes, and Voice Mail Repair
Web: Customer Service Representatives
Email: telecom-csr@mit.edu
Phone: 617.253.3670
Telephone Support Resources
Telephone Support and Repairs
(Traditional and MITvoip phones)
Email: telephone-help@mit.edu
Phone: 617.253.4357
Traditional Phone Moves/Changes
(For use by AOs/DLC administrators)
Email: telephone-help@mit.edu
Phone: 617.253.3670
