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On this page:
Telephones
Voice Mail
Circuits
Jacks
Projects

Telephones

All requests for new telephone service or changes in existing service should go through your department's Administrative Officer (AO).

Each department on campus is assigned a Customer Service Representative (CSR). To find out which CSR handles your department's account please refer to the CSR-Department page.

• Installations and changes in service: Contact your department's CSR.
  • Moves
  • Disconnections
  • Upgrades
• Prices: Installations, moves, monthly rates
• Dormitory Telephones
• Telephone Classes of Service
• Telephone Repair

Voice Mail

• Setup and Installation
• Prices: Classes of service, monthly rates
• Using: Voice mail user guide
• Voice Mail Repair
• Voice Mail Classes of Service and Pricing
• Student Voice Mail

Circuits

Circuits are used for the following MIT functions:

• Card readers
  • Parking lots
  • Vending machines
  • Cash registers
• Security alarms

Circuits are either full duplex or half duplex. Full duplex circuits run from one location to another and back again to the original location. Half duplex circuits run from one location and terminate at another.

Circuit pricing
Circuit installation note: $200 per circuit installation
$18.75 per end/month. See MIT Network Price List.

Jacks

• Floor plans are required for jack locations. Please follow the link to the MIT Floor Plans web site to obtain an accurate rendition of your building's plan.
• Building number, room number and jack location ID number should be written on either the face or top of all jacks.
• Please include what type of jack you will need or that you currently have. To find out, view either link below by selecting the appropriate icon.
  
  

  Flush mount jack	Standard jack	Wall jack

Jack Pricing
If a new jack is needed for a telephone, the cost is $375.00 per jack.

Projects

Requests for more than five installations or changes are more complex than simple installations.
For special projects, large-scale moves, changes or disconnections, contact your CSR early in the project so that they can schedule work and minimize delays. The following information is required:

• Department
• Name of contact person in the department
• Building and room
• Account number for billing
• Date of project
• Size of project (e.g., number of telephones to be moved)

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