IS&T Service Desk: x3-1101
Contact the Service Desk for quick answers to your questions and to understand your options.
"...I am bowled over with surprise and consistently impressed with the clarity, immediateness and sheer niceness of the entire staff..."
Our Services Include
- General help with IS&T applications and services
- Kerberos (email) Accounts services
- Linux support
- Hardware and software troubleshooting and repair
- Email, calendaring and network advice and troubleshooting
- Spyware and virus prevention, detection and removal
- Business application help
- Backup and data recovery help
- Computer buying advice
- Software distribution
- Mobile device support
- Telephone support
If what you need is not on the list, contact us and we'll help you locate the relevant support group.
Service Goals
- Make ourselves easily accessible by phone, email and in-person
- Respond to all newly received questions within the same business day
- Respond to urgent requests for help as soon as possible
- Follow up on open issues every three business days
- Persistently seek solutions to the complex issues
