Find the IT resources, support, and help available to you
IS&T offers a number of services aimed at making your computing experience safer. This includes providing you with information and educational opportunities to increase your safe computing awareness.
As part of doing business at an institute of higher learning and as an Internet Service Provider (ISP), MIT must ensure that individuals who use its IT resources are following the rules and legal requirements of the local, state, and federal governments. DMCA (Digital Milennium Copyright Act), PCI-DSS (Payment Card Industry Data Security Standards), and the Massachusetts Data Privacy Law 201 CMR 17 are just a few regulations that MIT must comply with.
Data is the most important aspect of your computer. Computer hardware can fail, data can be corrupted, computers can be lost, stolen, or destroyed. You may be able to reinstall operating systems and applications, but your original data could be lost forever. Data backup software can help you protect and restore your data when something goes wrong. IS&T provides two service offerings at no charge to students, faculty, and staff for data backup:
- Desktops and laptops: CrashPlan PROe
- Enterprise servers: Tivoli Storage Manager (TSM)
To reduce the amount of spam coming into our inboxes, IS&T has put filters in place on MIT's email system via the Microsoft O365 service.
Most malware attacks occur through a combination of spam and compromised web pages. Interacting with spam can put your personal information at risk as well as download a virus to your machine that may spread to other computers on the network.
IS&T supports Webex and MIT VoIP (Voice over Internet Protocol) audio and web conferencing tools and makes them available to the MIT community.
The IS&T Service Desk assists the MIT community with computing needs analysis and purchasing advice.