To mitigate the impacts of COVID-19, Information Systems and Technology (IS&T) is providing a range of IT resources to the community, both to ensure continuity of the Institute’s mission and to best support community members as they engage in their MIT activities remotely. IS&T is also taking action in line with the latest Institute guidance to ensure the continuity of IS&T’s operating activities in support of the MIT community. As the COVID-19 situation evolves, we will adapt our plans and service delivery accordingly.

Note: On-site walk-in and repair service will be unavailable during this public health emergency.


IS&T provides IT support 24x7:

  • Faculty and course instructors who need help facilitating remote classes can send mail to or call 617-324-3578 (617-32-HELP-U).
  • MIT community members who have questions or need assistance can contact the IS&T Service Desk at 617-253-1101 or


MIT’s COVID-19 Response website
MIT Medical’s COVID-19 FAQ
MIT's Teach Remote site: Resources, tools, and support for teaching remotely at MIT
Resources for Working Remotely During Campus Emergencies


April 23
BeyondTrust remote support software now available for all IT support providers at MIT

April 6
End-to-end encryption option now available for Webex meetings

April 3
Beta release of MIT’s new cloud-based remote access VPN now available

March 29
Securing Zoom meetings and classes to prevent disruption

March 24
Webex transcriptions enabled for recordings

March 20
Dropbox storage quota increase for MIT

March 17
MIT-wide Slack Enterprise Grid now available to the MIT Community

Dropbox storage quota increase for MIT faculty and TAs (updated)
Dropbox quota terms have been updated: “MIT has increased Dropbox default storage quotas to 10TB for MIT faculty, lecturers, and Spring 2020 teaching assistants at no charge. This default quota increase was based on requests by the teaching and learning community in order to provide additional storage for MIT course materials (e.g. large audio and video files, etc.).”

March 16
Important Update: IS&T ramping down in-person IT support

March 13
Zoom video conferencing platform now available to the MIT community
Zoom Meetings for Education Webinar
Dropbox storage quota increase for MIT faculty and TAs

March 12
Beware of phishing scams related to the coronavirus

March 11
MIT-wide Slack coming soon