Away for the Holidays? Before You Go, Set Your Email and MITvoip Phone Auto-Replies
December 20, 2017
Robyn Fizz
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Many in the MIT community take vacation at this time of year. If you’re in that group, you may want to set up automatic replies for your email and MITvoip phone. These can direct your correspondents or callers to someone who can assist them in your absence.

Automatic email replies

The IS&T Knowledge Base (KB) details how to set up automatic replies for your MIT email through the Exchange service or on Outlook. Both allow you to set the start and end date of the auto-response and to choose whether everyone who sends you email will receive this auto-reply or only senders from MIT.

Although other email programs may have an away-message feature, IS&T recommends that you use Microsoft email clients to ensure functionality.

Note: Exchange may send an auto-response to mailing lists (with the exception of Mailman lists). See the KB for a workaround (scroll to the “Custom Rule” section).

MITvoip extended absence greetings

When you record an extended absence greeting on your MITvoip phone, it temporarily takes the place of your regular greeting. While this greeting is on, you will be reminded about it whenever you check your voice mail.

When you return and disable the extended absence greeting, your previous greeting will be restored. No need to re-record.

Best practices for away messages

To protect your privacy, avoid providing specifics on your whereabouts in an away message. Instead, use a generic message along these lines:

“I will be out of the office until [date] and will not be checking email. If you need immediate assistance, please send a message to [email contact], or call [phone number].”

If you’d like, you can specify an alternative contact email and/or phone number where you can be reached.

Need help?

If you have questions about setting up your email or MITvoip auto-replies, contact the IS&T Service Desk.

Once you’ve set your auto-replies, go ahead and make time to unwind. Happy holidays!