Important update: IS&T ramping down in-person IT support
March 16, 2020
Kyle Fillipe
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Information Systems and Technology (IS&T), in line with the latest Institute guidance, and to ensure the continuity of IS&T’s operating activities in support of our customers and the MIT community, is taking action to reduce the number of people on campus by shifting staff to remote work, minimizing time spent on campus, avoiding close contact, and implementing social distancing and other best practices.

During this public health emergency, effective immediately and until further notice, IS&T is ramping down all in-person support. Walk-in IT help and repair services will not be offered in the Atlas Service Center. IS&T staff from the Atlas Service Center will shift to remote work, augmenting Service Desk support capabilities. Limited staff will continue to visit campus to respond to urgent issues as required and permitted by the evolving COVID-19 situation.

As the COVID-19 emergency evolves, we will adapt our plans and service delivery accordingly.

If you have questions or need assistance, please contact the IS&T Service Desk at 617-253-1101 or servicedesk@mit.edu.