Support

MIT IS&T offers a variety of support, from technical troubleshooting to training and education.

IS&T Service Desk
Monday-Friday
Telephone/Online: 8am - 6pm
Walk-In Help and Repairs: 9:15am - 5pm (appointments encouraged)
211 Massachusetts Avenue (N42)
617.253.1101
computing-help@mit.edu

Telephone Help
(Traditional and MITvoip phones)
Telephone/Online: 8am - 5pm
617.253.4357
telephone-help@mit.edu

More about Service Desk services...

Request Help

Name: *

Your Name

Email Address: *

What is your email address?

Summary:

How should we respond?:

If by phone, which Number:

About which Service?:

Details:

Please provide relevant details about your computing environment, i.e., computer model
and operating system, applications involved, where you're located, network connection type:

Trigger:

What were you doing to accomplish this (e.g., clicked the checking mail button)?

Results:

What happened (e.g., an error message displayed [please specify the text of the message], machine froze)?

Submit Instructions:

Click Submit to forward your request to the Service Desk's Request Tracker database. An automated confirmation email will be sent to you. Requests that arrive outside of normal business hours will not be seen until the next business day.

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