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IS&T is organized around customer groups (Education and Administration) and customer needs (Support, Operations and Infrastructure, Data Management, and Systems Engineering).

Administrative Systems
Education Systems
Customer Support
Data Management
Operations and Infrastructure
Systems Engineering
IS&T Administration

Services and Staff organizational charts

Administrative Systems

Bart Dahlstrom, Associate Director

The Administrative Systems area focuses on enterprise-wide systems that are critical to administration at MIT (predominantly SAP). This area works in partnership with the Vice President for Finance, Human Resources, Facilities, Environmental Health and Safety, and other key community groups to automate manual functions and support business process redesign to achieve a “Digital MIT.” Responsibilities include: Providing and improving systems functionality for Payroll, Benefits, Employee Data, Appointments, Travel, Purchasing, General Ledger, Custodial and Grounds.

The work of this area is regularly reviewed by the Administrative Systems Policy Coordinating Council (ASPCC) and the IT Governance Committee (ITGC) to which ASPCC reports.

Education Systems

Eamon Kearns, Associate Director

The Education Systems area focuses on enterprise-wide educational systems including student systems and course management systems (Stellar). Student systems include: Learning Management Systems, Student Gateway, MIT Student Information System (MITSIS), Financial Aid, Admissions, and systems supporting other student, faculty and course-based activities. Key sponsors are the departments reporting to the Dean for Undergraduate Education (DUE), the Dean for Graduate Education (DGE), and the Dean for Student Life (DSL), as well as the MIT Council on Educational Technology (MITCET).

The work of this area is reviewed regularly by the Student Systems Steering Committee (SSSC) and the IT Governance Committee (ITGC), to which SSSC reports.

Customer Support

Barbara Goguen, Associate Director

The Customer Support area provides an easy entry point – a front-door to IS&T – for help with IS&T products and services. This area includes usability and accessibility services that help facilitate effective use of IT resources and a faculty and student liaison group that nurtures partnerships with faculty and students and works closely with groups like the Office of Educational Innovation and Technology (OEIT) in the Department of Undergraduate Education.

Data Management

Mary Weisse, Associate Director

The Data Management area unites functions from across IS&T to enhance the value of information at MIT. This area works with the MIT community on the development and execution of plans, policies, and practices to collect, protect, deliver, and make better use of the Institute’s data and information assets.

Key responsibilities include: Reporting and analytics; Metadata management; Business intelligence; Data modeling and administration; Data access management and security; Managed data services; and Data governance.

Plans and decisions for the work of the Data Management area is reviewed regularly by the Administrative Systems Policy Coordinating Council (ASPCC).

Operations and Infrastructure

Mark Silis, Associate Director

The Operations and Infrastructure area focuses on MIT’s foundational technologies, including: network, email, calendaring, data centers, and servers. This area enables delivery of services, provides communication and collaboration services, and advances computing support services in partnerships with departments, labs, and centers (DLCs).

Key responsibilities include: Network operations and installations (including support of key construction projects across campus); Server and system administration; Distributed IT support of desktops and servers; Desktop virtualization; Security systems and services; Research computing support.

The work in this area is reviewed regularly by the IT Governance Committee (ITGC).

Systems Engineering

Steve Buckley, Associate Director

The Systems Engineering area supports application development and promotes interoperability of MIT’s applications and systems. This area is a consolidation of complementary functions including: Quality Assurance, Development Services, Web Services, Mobile Computing, Departmental Consulting and Applications Development (DCAD), Training and Documentation, Kerberos Development, Software Release Management, and Interface Design.

Administration

Rita Geller, Associate Director

The Administration area includes Communications, Finance, Human Resources, and general administration. It focuses on working with leaders and project managers in IS&T to develop standard work processes to improve consistency of project and service delivery. These processes include system development, project management, and resource and work tracking.  This area is responsible for streamlining accounting and administrative processes to make it easier for IS&T to measure, manage, and account for our services, as well as to provide transparency to the community.