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Request Tracker (RT) is an issue tracking system and can be accessed by members of the MIT community at help.mit.edu.

Available To 
Students, Faculty, Staff, Affiliates

Benefits and key features

  • Works on Windows, Mac OS X, and Linux via the web
  • Email interaction
  • Critical information is always available and all in one place
  • Completely customizable
  • Learn more

Requirements

A valid MIT personal certificate.

Getting started

Request an RT queue to track questions, requests, or problems related to your services.

You can access RT directly at help.mit.edu.