Request Tracker (RT)
Request Tracker (RT) is an issue tracking system and can be accessed by members of the MIT community at help.mit.edu.
Software & Business Apps
Browse, find, and download available software. Learn about special software discounts. Upgrade your operating system with the latest version. Get help with business applications such as SAP.
Software Patches and OS Updates
If your computer seems to be working fine, you may wonder why you should apply a patch. By not applying patches, you might be leaving the door open for malware to come in.
System Purchasing and Deployment
IS&T's Distributed IT Resources (DITR) team can help departments with the purchase of physical hardware.
Preventative Maintenance for Administrative Staff (Admin IT )
IS&T's Distributed IT Resources (DITR) team offers specialized desktop preventative maintenance services to administrative members of departments that have little or no IT support: The AdminIT Program.
Fee-based Personal Computing Support
IS&T's Distributed IT Resources (DITR) team contracts with Departments, Labs, and Centers (DLCs) for long-term and short-term support contracts for the local computing environment.
Data Warehouse
The Data Warehouse is a stable, read-only database that combines information from separate systems into one, easy-to-access location.
Computer Repair: Hardware and Software
The Service Center offers a full range of hardware repair and maintenance services to the MIT Community in a timely and cost-effective manner.
Software Distribution
IS&T offers a wide range of software applications for the MIT community. By browsing the software grid, you can search for products by the categories that interest you.
Business Application Help
The IS&T Help Desk Business Applications Support team can assist with your purchasing, accounting, financial reporting, building repair and HR payroll questions. We will either answer your question or connect you with the relevant support contact.
We also support SAPweb Employee Self-Service. Our goal is to assist you in quickly and easily viewing and managing your HR Benefits, MIT Training and functions related to your MIT paycheck.
Roles and Authorizations
The Roles Database stores access rules (user authorizations) for other applications, such as SAP, Data Warehouse, and the Graduate Admissions System, among others. Specially Authorized Departmental and Central Administrators use the web-based Roles Database application to view and manage the user authorizations.
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