Request Tracker (RT)
Request Tracker (RT) is an issue tracking system and can be accessed by members of the MIT community at help.mit.edu.
Help
Find answers to all your technology-related questions, from how to log in to the network to how to prevent computer viruses, to where to get IT consulting help.
System Purchasing and Deployment
IS&T's Distributed IT Resources (DITR) team can help departments with the purchase of physical hardware.
Preventative Maintenance for Administrative Staff (Admin IT )
IS&T's Distributed IT Resources (DITR) team offers specialized desktop preventative maintenance services to administrative members of departments that have little or no IT support: The AdminIT Program.
Fee-based Personal Computing Support
IS&T's Distributed IT Resources (DITR) team contracts with Departments, Labs, and Centers (DLCs) for long-term and short-term support contracts for the local computing environment.
Telephone Assistance and Repair
Important: Effective Monday, April 22, the tie lines that allow MIT employees to call Harvard staff by dialing a 5-digit extension will no longer be operational. To place calls to Harvard after 4/22, use the same procedure as for other off-campus calls – dial 9 and the 10-digit phone number.
IS&T offers a variety of telephone help/repair and switchboard services.
Accessibility
Web Accessibility is the practice of making websites and web applications inclusive and usable by people with all levels of abilities and disabilities. When approached correctly, sites and applications can be made accessible, thus ensuring that all users have equal access to information and functionality.
The Accessibility team evaluates internal and external MIT websites and applications. We use a combination of web standards (W3C, WAI, WCAG), custom MIT and federal accessibility guidelines (Section 504 and 508) to assess projects.
Primary goals include:
Web and Database Consulting
IS&T can assist MIT Departments, Labs, Centers and Programs in all aspects of their departmental website and database projects. The Departmental Consulting and Application Development (DCAD) Team is an experienced team of web and database consultants who can assess your needs and guide your projects, and work with experienced MIT developers to deliver a product to MIT DLCs.
Computer Repair: Hardware and Software
The Service Center offers a full range of hardware repair and maintenance services to the MIT Community in a timely and cost-effective manner.
Hardware Recommendations
The IS&T Help Desk provides needs analysis and computing pre-purchase support for MIT students, faculty, and staff interested in buying a computer or computer accessories.
Usability
Usability refers to how well users can learn and use a product to achieve their goals and how satisfied they are with that process.
The Usability Team researches and evaluates internal and external MIT websites and applications using a variety of usability and user experience methods based on specific client needs and requirements.
Primary goals include:
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