Overview
The purpose of this policy is to establish clear criteria and procedures for the installation and use of panic buttons (also known as duress alarms) at MIT. Panic buttons are not the preferred method for contacting emergency responders, as they do not provide context about the nature of the emergency. It is always in the best interest of the person seeking help to call 617-253-1212 (MIT Police), if they are able, to provide as much information as possible about the situation.
Because panic buttons limit responders’ ability to prepare appropriately, their installation will be approved only under specific, high-risk circumstances.
General Principles
- Direct communication is preferred. Calling MIT Police provides responders with valuable information about the type and severity of the emergency.
- Panic buttons will be considered only when no other practical or effective means of requesting help is available.
- Requests will be reviewed and approved by the Campus Safety Working Group (CSWG).
Criteria for Consideration
Panic buttons may be installed only when an objective threat assessment supports their use. Examples of qualifying situations may include:
- Locations where telephones or mobile devices are not easily accessible, such as remote or isolated facilities.
- Areas with hazardous materials where a delay in reporting an incident could increase risk.
- Financial transaction areas with significant theft or robbery risk.
- Qualifying controlled substance storage locations.
- Counseling or mental health offices where sensitive or high-risk interactions may occur.
- Areas frequented by senior-most leadership or high-profile guests.
- Areas with a documented history of previous violent incidents or credible, ongoing threats.
High traffic or high stress areas do not automatically qualify. Offices that regularly interact with the public but have reasonable phone access will not typically warrant installation.
Requirements for Approved Installations
All requests must be vetted and approved by the CSWG. Other requirements include:
- A written departmental procedure must be developed outlining the use of the panic button and the responsibilities of personnel with access.
- Departments with panic buttons must participate in testing once every other year and training, coordinated by MIT Police.
- Only hard-wired duress systems will be installed, except where not technically feasible. Video surveillance coverage is required for all new panic button devices.
Alternatives
Departments considering a panic button are encouraged first to explore other effective alternatives, including:
- Ensuring access to telephones or mobile devices in work areas.
- Encouraging employees to save the MIT Police number as their top speed-dial option on office work phones, and encouraging all community members to save the MIT Police number in their personal phones.
- Working with MIT Emergency Management to develop robust, practiced emergency plans specific to the department that outline emergency communication procedures.
- Enhancing physical security through design, access control, or staffing strategies.
Conclusion
Panic buttons are a last-resort security measure at MIT and will only be installed in limited, high-risk circumstances where direct communication is not a viable option. Departments should always prioritize calling MIT Police directly to ensure responders receive accurate information and can respond appropriately.