Help

Request Tracker (RT)

Request Tracker (RT) is an issue tracking system and can be accessed by members of the MIT community at help.mit.edu.

Hardware Recommendations

The IS&T Service Desk assists the MIT community with computing needs analysis and purchasing advice.

Navigating MIT's purchasing, reporting, and HR Payroll systems can be daunting. The Business Applications Support Team answers purchasing, accounting, financial reporting, building repair, and HR payroll questions or connects you with relevant support contacts.

Fee-based Personal Computing Support

IS&T's Distributed IT Resources (DITR) team contracts with Departments, Labs, and Centers (DLCs) for long- and short-term support contracts for the local computing environment.

Walk-in Computing Help

The IS&T Service Desk is located on central campus within the Atlas Service Center in Building E17. Stop by and get help with your computing needs in person.

Telephone Services

IS&T offers a variety of telephone help and repair services.

Computer Repair: Hardware and Software

IS&T's Service Center offers a full range of computer repair services to the MIT community.

Preventative Maintenance for Administrative Staff (Admin IT )

IS&T's Distributed IT Resources (DITR) team offers specialized desktop preventative maintenance services. Administrative members of departments that have little or no IT support can utilize the AdminIT Program.

System Purchasing and Deployment

IS&T's Distributed IT Resources (DITR) team helps departments with the purchase of physical hardware.

Knowledge Base

Use the Knowledge Base to find answers to your computing and IT questions at MIT.

Audiences