Request Tracker (RT)
Request Tracker (RT) is an issue tracking system and can be accessed by members of the MIT community at help.mit.edu.
Help
Find answers to all your technology-related questions.
Telephone Services
MITvoip is the telephone service used by MIT. IS&T supports all aspects of the service, from the infrastructure, to the telephone devices used by DLCs, to help and repair.
Fee-based Personal Computing Support
IS&T's Distributed IT Resources (DITR) team contracts with Departments, Labs, and Centers (DLCs) for long- and short-term support contracts for the local computing environment.
Walk-in Computing Help
The IS&T Service Desk is located within the Atlas Service Center in Building E17. Stop by and get help with your computing needs in person.
System Purchasing and Deployment
IS&T's Distributed IT Resources (DITR) team helps departments with the purchase of physical hardware.
Hardware Recommendations
The IS&T Service Desk assists the MIT community with computing needs analysis and purchasing advice.
Business Application Help
Navigating MIT's purchasing, reporting, and HR Payroll systems can be daunting. The Business Applications Support Team answers purchasing, accounting, financial reporting, building repair, and HR payroll questions or connects you with relevant support contacts.
Computer Repair: Hardware and Software
IS&T's Service Center offers a full range of computer repair services to the MIT community.
Knowledge Base
Use the Knowledge Base to find answers to your computing and IT questions at MIT.
Educational Application Help
IS&T Educational Applications Support assists with online applications related to courses, grades, registration, and other tools for education at MIT.
