Request Tracker (RT)
Request Tracker (RT) is an issue tracking system and can be accessed by members of the MIT community at help.mit.edu.
Help
Find answers to all your technology-related questions, from how to log in to the network to how to prevent computer viruses, to where to get IT consulting help.
Fee-based Personal Computing Support
IS&T's Distributed IT Resources (DITR) team contracts with Departments, Labs, and Centers (DLCs) for long- and short-term support contracts for the local computing environment.
Walk-in Computing Help
The IS&T Service Desk is located on central campus within the Atlas Service Center in Building E17. Stop by and get help with your computing needs in person.
Hardware Recommendations
The IS&T Service Desk assists the MIT community with computing needs analysis and purchasing advice.
Telephone Services
IS&T offers a variety of telephone help and repair services.
Computer Repair: Hardware and Software
IS&T's Service Center offers a full range of computer repair services to the MIT community.
Preventative Maintenance for Administrative Staff (Admin IT )
IS&T's Distributed IT Resources (DITR) team offers specialized desktop preventative maintenance services. Administrative members of departments that have little or no IT support can utilize the AdminIT Program.
Business Application Help
Navigating MIT's purchasing, reporting, and HR Payroll systems can be daunting. The Business Applications Support Team answers purchasing, accounting, financial reporting, building repair, and HR payroll questions or connects you with relevant support contacts.
System Purchasing and Deployment
IS&T's Distributed IT Resources (DITR) team helps departments with the purchase of physical hardware.
Knowledge Base
Use the Knowledge Base to find answers to your computing and IT questions at MIT.
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