It is critical to be prepared for an emergency event that may cause impact to traditional workflows. This page provides MIT staff and affiliates with a selection of IT resources that can be leveraged to ensure continuity of work in the event of an emergency that disrupts campus-based activity. Here you will find information on preparing for and facilitating remote working at MIT.

While the focus here is on resources provided and supported by IS&T, this department will do our best to support community members with whatever IT resources they are using in an emergency.

This page reflects IS&T’s current recommendations and support paths as of March 22, 2020. In the fluid situation created by COVID-19, they may change. Please continue to check back for updates.

Prepare your remote work environment

  • Make sure that your computer has a working webcam and microphone and that its operating systems and applications are up to date with the latest releases and patches. If you do not have a computer with which to work remotely, you may request loaner equipment.
  • Ensure that you have high speed internet access at your remote work location. Use tools such as speedtest.net or your internet provider's support tools to determine if the speed of your connection meets the needs of video conferencing tools such as Webex or Zoom.
  • Many American internet providers have pledged to "keep Americans connected." See this list to find out if a provider in your area is included.
  • If you do not have internet access at home, consider purchasing a prepaid hotspot such as the Verizon Ellipsis Jetpack, the AT&T Velocity Hotspot, or others. Look up the cellular signal strength in your remote location using this tool.
  • To set up call forwarding on your MIT phone number, go to voip.mit.edu.

Remotely access MITnet

Collaborate with coworkers

Assess your readiness

If you have questions or need assistance implementing any of the tools mentioned above, please send email to servicedesk@mit.edu, and an IS&T team member will provide a preparedness consultation.

Get support

IS&T’s Service Desk provides 24x7 phone and email support to the MIT community and can be reached at 617.253.1101 and servicedesk@mit.edu.

Last updated on March 22, 2020