January 20, 2017: The IS&T Service Desk has moved to its permanent location on central campus in Building E17. Stop by and get help with your computing needs in person.
Benefits and key features
We provide the collective expertise of both professional and student staff, and will triage and re-route issues to other services areas when necessary.
If you forget your MIT Kerberos account password, you must visit the MIT Kerberos Accounts office in person during the walk-in hours.
MIT has a vendor partnership with Apple and Dell that allows us to provide recommended computer configurations at a reduced rate. We can determine which configuration will best meet your needs, whether you are staff, faculty, or a student.
Hard drives and data retrieval
Operating systems and components sometimes fail. If you find yourself in this unfortunate situation, drop off your computer with us and we can attempt to retrieve your data. If your hard drive or other component is beyond repair, we can order and install a replacement part (for Apple, Dell, and Lenovo machines).
An MIT ID
Visit the Service Desk at Building E17-106.
Walk-in hours: 9 AM - 5 PM, Monday - Friday, excluding Institute holidays