The IS&T Help Desk has a location on central campus where you can stop by and get help with your computing needs in person. Our goal is to be welcoming and quick in our initial response and triage, thoughtful in our matching of difficult issues with appropriate expertise, and reliable in our follow-up.
- The collective expertise of both professional and student staff.
- The triage and re-routing of issues to other services areas when necessary.
If you forget your Athena password, you must visit Accounts in person during the walk-in hours.
MIT has a vendor partnership with Apple and Dell that allows us to provide recommended computer configurations at a reduced rate. Our consultants can advise on which computing configuration to purchase that will meet your computing needs, whether you are staff, faculty, or a student. Our E17 showroom has selected models for you to try out.
Hard drives and data retrieval
Operating systems and components sometimes fail. If you find yourself in this unfortunate situation, drop off your computer with us and we can attempt to read the hard drive and retrieve your data. If your hard drive or other component is beyond repair, we can order and install a replacement part (for Apple, Dell and Lenovo machines) or discuss your options.
An MIT ID
Visit the IS&T Help Desk at Building E17 (40 Ames Street)
Walk-in hours: 9AM-5PM Monday - Friday, excluding Institute holidays