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The IS&T Help Desk has a location on central campus where you can stop by and get help with your computing needs in person.

Available To 
Students, Faculty, Staff

Benefits and key features

We provide the collective expertise of both professional and student staff, and will triage and re-route issues to other services areas when necessary

Forgotten passwords
If you forget your Athena password, you must visit Accounts in person during the walk-in hours.

Computer showroom
MIT has a vendor partnership with Apple and Dell that allows us to provide recommended computer configurations at a reduced rate. We can determine which computing configuration will best meet your computing needs, whether you are staff, faculty, or a student. Our E17 showroom has selected models for you to try out.

Hard drives and data retrieval
Operating systems and components sometimes fail. If you find yourself in this unfortunate situation, drop off your computer with us and we can attempt to read the hard drive and retrieve your data. If your hard drive or other component is beyond repair, we can order and install a replacement part (for Apple, Dell, and Lenovo machines).



Getting started

Visit the IS&T Help Desk at Building E17 (40 Ames Street)

Walk-in hours: 9AM-5PM Monday - Friday, excluding Institute holidays