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The IS&T Service Desk has a location on central campus in Building E17 where you can stop by and get help with your computing needs in person.

Available To 
Students, Faculty, Staff

Benefits and key features

We provide the collective expertise of both professional and student staff, and will triage and re-route issues to other services areas when necessary.

Forgotten passwords
If you forget your MIT Kerberos account password, you must visit the MIT Kerberos Accounts office in person during the walk-in hours.

Computer showroom
MIT has a vendor partnership with Apple and Dell that allows us to provide recommended computer configurations at a reduced rate. We can determine which configuration will best meet your needs, whether you are staff, faculty, or a student. Try out one of the latest selected models in our E17 showroom.

Hard drives and data retrieval
Operating systems and components sometimes fail. If you find yourself in this unfortunate situation, drop off your computer with us and we can attempt to retrieve your data. If your hard drive or other component is beyond repair, we can order and install a replacement part (for Apple, Dell, and Lenovo machines).



Getting started

Visit the Service Desk at Building E17 (40 Ames Street).

Walk-in hours: 9 AM - 5 PM, Monday - Friday, excluding Institute holidays