It is critical to be prepared for an emergency event that may cause impact to traditional workflows. This page provides MIT staff and affiliates with a selection of IT resources that can be leveraged to ensure continuity of work in the event of an emergency that disrupts campus-based activity. Here you will find information on preparing for and facilitating remote working at MIT.

While the focus here is on resources provided and supported by IS&T, this department will do our best to support community members with whatever IT resources they are using in an emergency.

This page reflects IS&T’s current recommendations and support paths as of May 29, 2020. In the fluid situation created by COVID-19, they may change. Please continue to check back for updates.

Prepare your remote work environment

  • Make sure that your computer has a working webcam and microphone and that its operating systems and applications are up to date with the latest releases and patches. If you do not have a computer with which to work remotely, you may request loaner equipment.
  • Ensure that you have high speed internet access at your remote work location. Use tools such as speedtest.net or your internet provider's support tools to determine if the speed of your connection meets the needs of video conferencing tools such as Webex or Zoom.
  • Many American internet providers have pledged to "keep Americans connected." See this list to find out if a provider in your area is included.
  • If you do not have internet access at home, consider purchasing a prepaid hotspot such as the Verizon Ellipsis Jetpack, the AT&T Velocity Hotspot, or others. Look up the cellular signal strength in your remote location using this tool.
  • To set up call forwarding on your MIT phone number, go to voip.mit.edu.

Work securely from your remote environment

  • Protect your devices. Make sure devices are running newer operating systems supported by the vendor and that all updates have been applied. Ensure software applications are up-to-date; enable automatic updates. Install and maintain anti-virus software (including for Macs). Perform regular backups.
  • Secure your home WiFi. Make sure your router’s firmware is up-to-date, that you're using a strong password, and that WPA2 encryption has been enabled for your home WiFi network.
  • Practice safe video conferencing. Use MIT-approved conferencing tools. Follow suggested best security practices. Be aware of others in your household, including digital assistants, during conferencing to protect confidential data. Lock your screen when you're not using your computer.
  • Be aware of COVID-19 related scams. Protect yourself and your information by using caution when opening emails and attachments. Be wary, in particular, of phishing attacks and also of scams that try to trick you into making donations or revealing sensitive information to fraudulent organizations or causes.

Remotely access MITnet

Collaborate with coworkers

Assess your readiness

If you have questions or need assistance implementing any of the tools mentioned above, please send email to servicedesk@mit.edu, and an IS&T team member will provide a preparedness consultation.

Get support

IS&T’s Service Desk provides 24/7 phone and email support to the MIT community and can be reached at 617-253-1101 and servicedesk@mit.edu.

Last updated on May 29, 2020