IS&T provides a full service operation for departments, labs, and centers (DLCs) who require system administration and management for their servers. If you would like a consultation or prefer that someone else manage your server environment, Server Operations can help.

Available To 
Faculty, Staff

Benefits and key features

  • Server Operations staff will evaluate your server management needs and offer a comprehensive management package for your server environment, in the form of customized Service Level Agreements (SLAs). For pricing and information about managed Linux servers, contact For pricing and information about managed Windows servers, contact
  • Managed Servers are housed in the IS&T Data Center.

Managed Server service details

IS&T will provide the following:

Server hardware: The current Server Operations standard is to deploy new systems in a virtualized environment, barring application-specific reasons why this may not be feasible. In the event that dedicated physical hardware is required, hardware supplied will meet the following minimum standards:

  • Dual hot-swappable power supplies with redundant cooling fans.
  • RAID 1 mirroring for OS boot volume.
  • Redundant paths to external SAN storage.
  • On-site spares for all common components.

Server software: Server Operations will:

  • Maintain the operating system on your machine, including initial installation, any interim security patching involved, and major upgrades.
  • Maintain our standard environment on the system, including remote login via Kerberos-enabled SSH and access to central MIT services, e.g., Kerberos, AFS, Moira.
  • Manage all login access to the system, including the granting and revocation of root access and the creation of new UNIX accounts.
  • Coordinate any changes to the system with you (client) to address any application testing or integration issues that may arise.
  • Provide support for an Apache web server running on the system, excluding content.
  • Provide support for both Oracle, MySQL, and FileMaker databases.
  • Perform any capacity planning required to create, maintain, and expand managed databases, as well as monitor performance and make specific recommendations to improve efficiency.
  • Provide monitoring of the system for network connectivity, CPU, memory, and disk space utilization, SSH login availability, and any application specific monitoring that you request.


  • Nightly backups of the system via TSM, unless special arrangements are made; nightly backups of any other supported databases.
  • Backups will be retained for 10 weeks.
  • Off-campus storage of backup data is available upon request.

Disaster recovery: Upon request, Server Operations will work with you to formulate a disaster recovery (DR) and business continuity (BC) plan appropriate for the service level of the supported systems. This may require your participation in BC/DR exercises in which your systems are recovered to alternate data center.

Optional services:

  • Customer-directed system administration.
  • Additional IP addresses.
  • Additional registered DNS alias services.

More details about the service, as well as information about the available service levels, are available in our standard SLA.

Note: If you have departmental system administration resources or require hardware/software that we don't centrally manage, consider using our co-location service instead.

Getting started