IS&T provides a full service operation for departments, labs, and centers (DLCs) who require system administration and management for their servers. If you would like a consultation or prefer that someone else manage your server environment, Server Operations can help.
Benefits and key features
- Server Operations staff will evaluate your server management needs and offer a comprehensive management package for your server environment, in the form of customized Service Level Agreements (SLAs). Contact firstname.lastname@example.org for pricing.
- Managed Servers are housed in the IS&T Data Center.
Managed Server service details
IS&T will provide the following:
Server hardware: The current Server Operations standard is to deploy new systems in a virtualized environment, barring application-specific reasons why this may not be feasible. In the event that dedicated physical hardware is required, hardware supplied will meet the following minimum standards:
- Dual hot-swappable power supplies with redundant cooling fans.
- RAID 1 mirroring for OS boot volume.
- Redundant paths to external SAN storage.
- On-site spares for all common components.
Server software: Server Operations will:
- Maintain the operating system on your machine, including initial installation, any interim security patching involved, and major upgrades.
- Maintain our standard environment on the system, including remote login via Kerberos-enabled SSH and access to central MIT services, e.g., Kerberos, AFS, Moira.
- Manage all login access to the system, including the granting and revocation of root access and the creation of new UNIX accounts.
- Coordinate any changes to the system with you (client) to address any application testing or integration issues that may arise.
- Provide support for an Apache web server running on the system, excluding content.
- Provide support for both Oracle, MySQL, and FileMaker databases.
- Perform any capacity planning required to create, maintain, and expand managed databases, as well as monitor performance and make specific recommendations to improve efficiency.
- Provide monitoring of the system for network connectivity, CPU, memory, and disk space utilization, SSH login availability, and any application specific monitoring that you request.
- Nightly backups of the system via TSM, unless special arrangements are made; nightly backups of any other supported databases.
- Backups will be retained for 10 weeks.
- Off-campus storage of backup data is available upon request.
Disaster recovery: Upon request, Server Operations will work with you to formulate a disaster recovery (DR) and business continuity (BC) plan appropriate for the service level of the supported systems. This may require your participation in BC/DR exercises in which your systems are recovered to alternate data center.
- Customer-directed system administration.
- Additional IP addresses.
- Additional registered DNS alias services.
More details about the service, as well as information about the available service levels, are available in our standard SLA.
Note: If you have departmental system administration resources or require hardware/software that we don't centrally manage, consider using our co-location service instead.