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IS&T provides a full service operation for departments, labs, and centers (DLCs) who require system administration and management for their servers. If you would like a consultation or prefer that someone else manage your server environment, Server Operations can help.

Available To 
Students, Faculty, Staff

Benefits and key features

  • Server Operations staff will evaluate your server management needs and offer a comprehensive management package for your server environment, in the form of customized Service Level Agreements (SLAs). For pricing and information about managed Linux servers, contact ops-help@mit.edu. For pricing and information about managed Windows servers, contact network-win@mit.edu.
  • Managed Servers are housed in the IS&T Data Center.

Managed Server service details

IS&T will provide the following:

Server hardware: The current Server Operations standard is to deploy new systems in a virtualized environment, barring application-specific reasons why this may not be feasible. In the event that dedicated physical hardware is required, hardware supplied will meet the following minimum standards:

  • Dual hot-swappable power supplies with redundant cooling fans.
  • RAID 1 mirroring for OS boot volume.
  • Redundant paths to external SAN storage.
  • On-site spares for all common components.

Server software: Server Operations will:

  • Maintain the operating system on your machine, including initial installation, any interim security patching involved, and major upgrades.
  • Maintain our standard environment on the system, including remote login via Kerberos-enabled SSH and access to central MIT services, e.g., Kerberos, AFS, Moira.
  • Manage all login access to the system, including the granting and revocation of root access and the creation of new UNIX accounts.
  • Coordinate any changes to the system with you (client) to address any application testing or integration issues that may arise.
  • Provide support for an Apache web server running on the system, excluding content.
  • Provide support for both Oracle, MySQL, and FileMaker databases.
  • Perform any capacity planning required to create, maintain, and expand managed databases, as well as monitor performance and make specific recommendations to improve efficiency.
  • Provide monitoring of the system for network connectivity, CPU, memory, and disk space utilization, SSH login availability, and any application specific monitoring that you request.

Backup:

  • Nightly backups of the system via TSM, unless special arrangements are made; nightly backups of any other supported databases.
  • Backups will be retained for 10 weeks.
  • Off-campus storage of backup data is available upon request.

Disaster recovery: Upon request, Server Operations will work with you to formulate a disaster recovery (DR) and business continuity (BC) plan appropriate for the service level of the supported systems. This may require your participation in BC/DR exercises in which your systems are recovered to alternate data center.

Optional services:

  • Customer-directed system administration.
  • Additional IP addresses.
  • Additional registered DNS alias services.

More details about the service, as well as information about the available service levels, are available in our standard SLA.

Note: If you have departmental system administration resources or require hardware/software that we don't centrally manage, consider using our co-location service instead.

Getting started