IS&T provides a full service operation for departments, labs, or centers who need system administration and management for their servers. If you would like a consultation or want someone else to manage your server environment, Server Operations can help.
Server Operations staff will evaluate your server management needs and offer a comprehensive management package for your server environment, in the form of customized Service Level Agreements (SLA) [PDF] based on the scheduled prices.
Managed Servers are housed in an IS&T Data Center.
IS&T will provide the following for the Managed Server service:
The current Server Operations standard is to deploy new systems in a virtualized environment, barring application-specific reasons why this may not be feasible. In the event that dedicated physical hardware is required, hardware supplied will meet the following minimum standards:
- Dual hot-swappable power supplies with redundant cooling fans
- RAID 1 mirroring for OS boot volume
- Redundant paths to external SAN storage
- On-site spares for all common components
Server Operations will:
- Maintain the operating system on the machine, including initial installation, any interim security patching involved, and major upgrades
- Maintain our standard environment on the system, including remote login via Kerberos-enabled SSH and access to central MIT services, e.g., Kerberos, AFS, Moira
- Manage all login access to the system, including the granting and revocation of root access and the creation of new UNIX accounts
- Coordinate any changes to the system with the client to address any application testing or integration issues that may arise
- Provide support for an Apache web server running on the system, excluding content
- Provide support for both Oracle and MySQL databases
- Perform any capacity planning required to create, maintain, and expand managed databases, as well as monitor performance and make specific recommendations to improve efficiency.
- Provide monitoring of the system for network connectivity, CPU, memory, and disk space utilization, SSH login availability, and any application specific monitoring that is requested by the client.
- Nightly backups of the system via TSM, unless special arrangements are made; nightly backups of any other supported databases
- Backups will be retained for 10 weeks
- Off-campus storage of backup data is available upon request
Upon request, Server Operations will work with the client to formulate an appropriate disaster recovery (DR) and business continuity (BC) plan appropriate for the service level of the supported systems. This may require your participation in BC/DR exercises in which your systems are recovered to alternate data center.
- Customer-directed system administration
- Additional IP addresses
- Additional registered DNS alias services
More details about the service, as well as information about the available service levels, are available in our standard Service Level Agreement (SLA) [PDF].
Note: If you have departmental system administration resources or require hardware/software that we don't centrally manage, consider using our co-location service instead.