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Issue Tracking

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Discover all the services we offer to make IT at MIT e-a-s-y

End-User Support Tools

iOS / iPadOS Device Management with Jamf Pro
Issue Tracking
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Mac Device Management with Jamf Pro
Mac Imaging
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Windows 3rd Party Automated Software Patching
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IS&T provides support for systems that track questions, requests, or problems related to your services.

Available To 
Students, Faculty, Staff, Affiliates

Benefits and key features

  • Assign unique ticket numbers to issues for tracking
  • Retain correspondence and notes related to resolution of each issue

Requirements

A valid MIT personal certificate

Getting started

  • Request a consultation from IS&T
  • Issue tracking in the Knowledge Base
End-User Support Tools

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Report a security incident to the Security Team

IS&T Service Desk
Email: servicedesk@mit.edu
Phone: 617-253-1101 (3-1101)
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