IS&T offers 24/7 phone and email-based IT support to all members of the MIT community by leveraging secure, industry-leading remote support tools (when required and with user permission) to help troubleshoot and resolve IT problems in real-time from any location.
Zoom is a video communication tool for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Tableau Reader is a free desktop application that allows you to open and interact with data visualizations built in Tableau Desktop. Free downloads for Tableau Reader are available from the vendor for users that need only to view and interact with Tableau Desktop visualizations.
Download
Obtain Tableau Reader from the vendor website
Installation
IS&T's Campus Safety and Security Infrastructure (CSSI) team provides campus-wide security devices and systems to keep your office and building safe.
Request repair, installation, or other services from IS&T CSSI.
FileMaker is a database application used throughout MIT for everything from storing data in simple single-table files to managing numerous workflows using highly customized and professionally-built relational databases. IS&T provides a variety of consulting and support services related to the use of FileMaker at MIT.
MIT has partnered with AT&T to build a neutral-host Distributed Antenna System (DAS) on the MIT campus. The DAS is a network of antenna nodes connected to a common radio frequency source via a transport medium that provides improved cellular coverage and capacity within a building.
The DAS is open to all wireless carriers. IS&T is continuously working with wireless carriers to make coverage and capacity improvements on campus.
CrowdStrike Falcon provides next-generation endpoint protection, threat intelligence, and targeted attack prevention that helps to secure Windows, Mac, and Linux systems by looking for Indicators of Attack (IoA) instead of detecting known malware and Indicators of Compromise (IoC). Learn more.
Licensing
CrowdStrike Falcon is licensed for all current MIT users for academic and administrative use on MIT-owned and personal machines.
Citrix allows authorized users to run applications in a Windows-based remote environment. Access applications, desktops, and data easily and securely from any device, including tablets, PCs, and Macs. Mac users can access Windows-only MIT enterprise applications such as SAPgui. Note: An MIT Kerberos account is required to use the Citrix app. MIT VPN is required for off-campus connections.
Licensing
CrashPlan (formerly Code42) is the recommended secure cloud backup solution for desktops and laptops at MIT. It allows for simple, self-service data restoration/migration and runs a continuous backup in the background.
Note: TSM is the recommended service for backing up servers.
Licensing
JMP allows you to create and refine graphs interactively or quickly build a new graph using clickable, drag-and-drop variables. You no longer have to switch between windows to make comparisons and explore data. Learn more.
Licensing
Free JMP licenses are now available for academic use directly through the vendor for MIT students and faculty.
The Student and Faculty Editions have all the functionality we had with the product available in our previous license.
