DLC Direct serves as an on-demand ‘one-stop-shop’ to handle anything from routine IT tasks to consultations and implementation of IT services.
Benefits and key features
- Extension of desk-side support to full-week coverage
- Fastest response turnaround time of all IS&T field support models
- Flexibility of IS&T to deploy to multiple locations to assist multiple community members (sometimes within the same department) simultaneously
- Lowest departmental cost over a recurring 3-year support cycle of all IS&T field support models
- Reduce departmental overhead as it relates to equipment lifecycle management
- Peace of mind and protections against emerging IT threats
Requirements
Eligibility in this support model is simple: Buy your computing equipment through IS&T, let us control the lifecycle management of the equipment—from deployment to retrieval/retirement—and get IT support from us, free of charge.
Getting started
DLC Direct service details, FAQ, and pricing
Request support: If you'd like to participate in this service, contact ist-ondemand@mit.edu. You will be given a dedicated email address that will provide you with a single point of contact for all IT support issues. Requests will be automatically reviewed and prioritized for rapid response/resolution by IS&T’s DLC Direct support team.