MITvoip is the telephone service used by MIT. IS&T supports all aspects of the service, from the infrastructure, to the telephone devices used by DLCs, to help and repair.
Benefits and key features
- Telephones and voice mail: Installation, moves, setup, repair
- Conferencing: Audio and web
- Telephone services for people with disabilities
Getting started
New customers will have their telephone service provided by BroadSoft. Existing customers that are still on the legacy Sylantro/Unity system will be transitioning to BroadSoft on a rolling basis. Go to the MITvoip web interface to find out which system you are using.
Access the MITvoip web interface to view and make updates your account.
Getting help
Note: Large-scale adds/moves/changes: Contact the Service Desk early in the project to schedule work and minimize delays.
Have the following information ready before contacting the Service Desk:
- Detailed description of the problem
- Telephone number and location of the defective phone or line
- Your contact information
Annoyance calls: To report annoying or obscene telephone calls, email stopit@mit.edu.