Find the IT resources, support, and help available to you
Panopto is an all-in-one secure video platform that allows you to record, live stream, host, share, and search videos.
The IT Service Desk provides the collective expertise of vendor-certified professional staff to assist the MIT community with all of its computing help needs.
Note: On-site walk-in service is unavailable during this public health emergency.
IS&T supports BeyondTrust (formerly Bomgar) secure remote desktop access software for Windows, Mac, Linux, iOS, and Android devices. BeyondTrust allows an IT support provider to securely support end users, desktops, and their devices, with access to endpoints from anywhere in the world.
The Prisma Access VPN provides a secure connection between your computing device and the cloud VPN gateway using the GlobalProtect VPN client, helping provide a level of privacy and security for your computing activities as well as the ability to access protected resources on MITnet that are only accessible from devices on MITnet.
In response to the impacts of COVID-19 on the campus learning environment, MIT is providing a range of IT resources to the community, including the Teach Remote website, to best support our community's shift to teaching and learning remotely. These elements collectively represent a significant amount of change for those involved in MIT's teaching and learning activities, so we are working to develop ways to simplify the integration of these tools into their activities.
Zoom is a video communication tool for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Slack Enterprise Grid is a messaging and collaboration tool for teams, groups, and individuals. Members of a workspace in Slack can direct message individuals or create conversation channels for topics, projects, and groups.
FileMaker Pro 18 Advanced is available, via request, to MIT faculty and staff for use on MIT-owned machines only.
Use of FileMaker GO and WebDirect is available for use only by those who otherwise qualify for MIT-issued FileMaker licenses.
How to Obtain
(MIT faculty or staff certificate required)
A softphone is a software program for making telephone calls over the internet using internet connected devices.
BroadSoft UC-One Communicator is the softphone client supported for making calls with the MITvoip BroadSoft Cloud system.